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Refund & Cancellation Policy

1. Refund Policy

We are not required to provide a refund if you change your mind about using our treatments or services.

  • Services & Packages: We do not offer refunds on treatments or pre-paid service packages. If you change your mind about a purchase within 14 days, we may, at our discretion, offer an exchange for another treatment or provide a credit note of equal value.

  • Service Packages: All packages must be used within 12 months from the date of purchase. Any sessions remaining unused after this 12-month period will be forfeited.

  • Medical Suitability: It is the client's responsibility to ensure they are medically fit for treatments. If you have a known medical contraindication, please contact us before booking, as deposits remain non-refundable for change-of-mind or ineligibility.

2. Cancellation Policy

We value your time and ours. Because our services require dedicated equipment and staffing, we require at least 48 hours' notice for any cancellations or rescheduling.

  • Single Appointments: Cancellations made with 48+ hours' notice will receive a refund of the $99 deposit, minus a $5 administrative processing fee.

    • Cancellations made with less than 48 hours' notice (or no-shows) will result in the $99 deposit being forfeited in full.

  • Package Sessions: For bookings made using a pre-paid package, cancellations made with less than 48 hours' notice (or no-shows) will result in that session credit being forfeited from your package balance.

3. Payments

  • Deposits: A $99 upfront deposit is required for all online bookings (Single Services and Packages).

  • Final Balance: The remaining balance for all services or packages is due in full immediately upon arrival for your first appointment.

4. Contact Us

To cancel or reschedule, please use our online booking system or contact us directly:

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